In the Livlab app, a purple lock icon in front of audio content indicates that the content is locked.​. The app's audio is grouped into packs (HoomBand, HoomKid, Dodow plus, etc...), which you can access with a 6-digit activation code.​. This code is

<p class="no-margin" style="margin: 0;min-height: 1.53em;">In the Livlab app, a purple lock icon in front of audio content indicates that the content is locked.<br>&#x200B;</p><p class="no-margin" style="margin: 0;min-height: 1.53em;">The app&apos;s audio is grouped into packs (HoomBand, HoomKid, Dodow plus, etc...), which you can access with a <b>6-digit</b> activation code.<br>&#x200B;</p><p class="no-margin" style="margin: 0;min-height: 1.53em;">This code is provided when purchasing a Livlab product (HoomBand, HoomKid, Dodow plus).</p><hr><h4 id="h_4e437a9e0f"><b>For purchases made before 2025:</b></h4><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you bought your product before 2025, it may not include an activation code. <br>In this case, contact our team via the orange chat bubble at the bottom right of your screen, and we will provide you with a code. <br>&#x200B;<i>Please add your order number or purchase receipt to your message.</i><br>&#x200B;</p><h4 id="h_0ed166d35b"><b>For HoomBand users:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">HoomBands purchased before 2025 contain a 5-digit code, which is compatible with the older HoomBand app but not with the Livlab app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you have a 5-digit code, please contact us to receive a 6-digit code and access the Livlab app for free.<br>&#x200B;</p></li></ul><div class="intercom-interblocks-callout" style="background-color: #e8e8e880; border-color: #73737633;"><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Note</b><i>:</i> The HoomBand app will gradually be replaced by the Livlab app. All users of the HoomBand app can request free access to the Livlab app.</p></div><h4 id="h_2b8055401d"><br><b>Where to enter your code to unlock content in the app?</b></h4><ol><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Make sure you are logged into your account using the Livlab app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select the &#x201C;Profile&#x201D; menu at the bottom right of your screen.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &#x201C;Activate code&#x201D; and enter your code to unlock the content.</p></li></ol>

🔓How to unlock audio packs in Livlab app

<p class="no-margin" style="margin: 0;min-height: 1.53em;">Livlab offers a diverse collection of soundscapes and ambient experiences designed to relax your mind, improve focus, and promote restful sleep. Here&#x2019;s a breakdown of the different types of ambient sounds we provide:<br>&#x200B;</p><h2 id="h_cbe7b2c43c"><b>1. Ambient Sounds</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Our ambient sounds include a wide variety of binaural frequencies audio such as nature sounds, sunny chords, ASMR,  Solfeggio Frequencies and more. These sounds are crafted to help you relax, meditate, sleep, or focus, wherever you are.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x261E; Discover Cardiac Coherence:</b> Synchronize your breath with soothing music to reduce stress and enjoy a moment of calm.</p><hr><h2 id="h_5fb1004f3e"><b>2. White, Brown, &amp; Pink Noises</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">These noise variations are ideal for blocking out disruptive sounds, and creating a tranquil environment for sleep, meditation, or concentration.</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>White Noise:</b> Great for masking environmental noise and ensuring a restful night&#x2019;s sleep. It promotes relaxation and helps prevent disturbances during the night.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Brown &amp; Pink Noise:</b> Offers deeper and richer tones that are particularly soothing for relaxation and focus.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x261E; Pro Tip:</b> Use these sounds to improve concentration during work or as a calming background during meditation.</p><hr><h2 id="h_875a1ad72d"><b>3. Immersive Ambiences</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">This curated selection of sounds features neutral tones with no dominant pitch, making them perfect for drowning out background noise. These ambiences are ideal for helping you escape unwanted distractions and creating a peaceful atmosphere in your daily life.</p><hr><h2 id="h_8ec20f8a22"><b>4. Relaxing Music</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Our relaxing music is carefully composed by experts in sleep, meditation, and relaxation. Each track is designed to help you:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Unwind after a stressful day.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Set the tone for yoga or meditation sessions.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Drift off to sleep effortlessly, serving as a soothing lullaby.</p></li></ul><hr><h2 id="h_cae241ff4f"><b>5. Nature Sounds</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Reconnect with the serenity of nature. Our team has carefully selected authentic and evocative nature sounds to help you:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Reach a state of peace and tranquillity.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Let go of stress and experience a meditative connection to the natural world.</p></li></ul><hr><h2 id="h_f6d3d88563"><b>6. Travel Ambiences</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Embark on a sensory journey without leaving your room. Our travel-inspired soundscapes transport you to far-off destinations, letting your mind wander and explore&#x2014;all from the comfort of your bed.</p><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;">No matter your need&#x2014;be it relaxation, sleep, or focus&#x2014;Livlab ambiences are here to provide a soothing backdrop to your day-to-day life. Try them out and feel the difference!</p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x261E; If you want to listen one of our soundscape for free, you can play here <i>Binaural beats for deep sleep + rain : </i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/bjrS7oKwMeA?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

Discover Livlab Ambiences

<h1 id="h_ea65b8f16a"><b>Our different kinds of Hoom Stories</b></h1><h2 id="h_7ed8fed970">Hypnotic stories</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Hypnotic stories</b> are a clever mix of hypnosis and storytelling. You are the hero of the story you&apos;re listening to. The voice of the narrator will help you dive in an imaginary universe as if you were the main character of a movie. We added in the narration some elements taken from hypnosis and relaxation to help induce sleep during the story. </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_9a24e71902">Immersive documentaries</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">With<b> Immersive documentaries</b>, discover the works of famous artists, dive into the mysteries of the universe, relive Greek mythology, and more!</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_0f0367e117">Guided meditations</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Deep meditation</b> helps you relax through meditation and controlled breathing. Our narrators use different kinds of exercise to help you relax and to prepare your body and mind to fall into a deep sleep <i>(body scan, breathing exercises, heart coherence, etc...)</i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Listen for example to <i>Green Haven </i>and return to nature with this pleasant walk through a calm woodlands ripe with every shade of green and cleanest air that nature has to offer.  </p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><i>&#x261E; Listen to our free story (available on Youtube): <b>A journey to inner Earth</b></i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/yZVQP6uPucM?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Check our guide on Sleep ambiences here:</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="/en/articles/5516982-what-are-hoomband-ambiences" target="_blank">What are HoomBand ambiences?</a></p>

What are Livlab stories?

Specialized contents to relax deeply and fall asleep naturally

<h1 id="h_30612eb728">Content you can listen to on the app:</h1><ol><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Hypnotic stories</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Immersive documentaries</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Guided meditations</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Ambient soundscapes</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Solfeggio Frequencies</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Relaxing Musics</p></li></ol><p class="no-margin" style="margin: 0;min-height: 1.53em;"><i> &#x261E; You&apos;ll find both male and female voices</i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><i> &#x261E; Switch the app to French to access more content while practicing!</i></p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;">A few content (stories and soundscapes) are available for free on the app! </p><p class="no-margin" style="margin: 0;min-height: 1.53em;">You can search for Livlab on the AppStore or Google Play Store.</p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Read our guides to know more about Stories and Ambiences:</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="/en/articles/5444031-what-are-hoomband-stories" target="_blank">What are Livlab stories?</a></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="/en/articles/5516982-what-are-hoomband-ambiences" target="_blank">What are Livlab ambiences?</a></p><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>You can play this video if you want more details about the Hoom content:</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/7MnBNyRwEm8?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

What's inside the Livlab App?

In some regions, you may experience issues receiving the SMS code (OTP) needed to complete your Livlab account setup. This is due to temporary connection problems with our SMS service provider. We’re actively working with them to resolve this as quic

<p data-start="48" data-end="314">In some regions, you may experience issues receiving the SMS code (OTP) needed to complete your Livlab account setup. This is due to temporary connection problems with our SMS service provider. We&#x2019;re actively working with them to resolve this as quickly as possible.</p><p data-start="316" data-end="388">In the meantime, don&#x2019;t worry &#x2014; you can still complete your registration.</p><p data-start="390" data-end="532">If you don&#x2019;t receive your SMS code, simply <strong data-start="433" data-end="450">wait 12 hours</strong>. After this time, your account will be <strong data-start="490" data-end="517">automatically validated</strong> by our system.</p><p data-start="534" data-end="693">Once your account is validated, you can <strong data-start="574" data-end="621">log in using the email address and password</strong> you created during the first step of registration &#x2014; no SMS code needed.</p><h3 data-start="695" data-end="706" id="summary">Summary</h3><ul data-start="707" data-end="984"><li data-start="707" data-end="770"><p data-start="709" data-end="770">The issue affects some regions due to our service provider.</p></li><li data-start="771" data-end="819"><p data-start="773" data-end="819">We&#x2019;re working to fix it as soon as possible.</p></li><li data-start="820" data-end="866"><p data-start="822" data-end="866">Didn&#x2019;t get your SMS code? &#x2192; Wait 12 hours.</p></li><li data-start="867" data-end="932"><p data-start="869" data-end="932">After 12 hours, your account will be validated automatically.</p></li><li data-start="933" data-end="984"><p data-start="935" data-end="984">You can then log in with your email and password.</p></li></ul><p data-start="986" data-end="1121" data-is-last-node data-is-only-node>If it&#x2019;s been more than 12 hours and you still can&#x2019;t access your account, please reach out to <strong data-start="1079" data-end="1097">Livlab Support</strong> for further assistance.</p>

What to Do If You Don't Receive the SMS Code

We’re sorry for any inconvenience you may be experiencing while setting up or logging into our app. Some customers may encounter delays or temporary issues with app setup and login. This time of year can place additional strain on systems and support

<p>We&#x2019;re sorry for any inconvenience you may be experiencing while setting up or logging into our app.</p><p><br></p><p>Some customers may encounter delays or temporary issues with app setup and login. This time of year can place additional strain on systems and support availability, which may affect response times and resolution speed.</p><p><br></p><p>Please rest assured that our team is aware of these issues and is committed to resolving them as quickly as possible. If you are experiencing any difficulties, we encourage you to contact our support team, and we will work as fast as possible to resolve them.</p><p><br></p><p>While responses and fixes may take a little longer than usual during the festive period, all enquiries will be fully addressed as soon as normal service resumes after the holidays!</p><p><br></p><p>We sincerely apologise for the disruption and appreciate your patience and understanding. Thank you for bearing with us &#x2014; we look forward to getting everything back to running smoothly for you very soon.</p>

Temporary Setup & Login Issues with SMS - Livlab App

Livlab Help Center

Livlab App

⌛️ What if there is a delay in the delivery of my package?

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Can Dodow help me fall back asleep if I wake up during the night?

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Hoomband - the revolutionary sleep aid

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I plugged HoomKid's cable in to charge it, but the LED doesn't light up, is it normal?

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